Privacy Policy

1. Introduction

At Bansen Labs, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Xogo products, services, or visit our website.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our products and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Purchase a product
Sign up for our newsletter
Contact our customer support
Participate in surveys or promotions

This information may include:

Name
Email address
Mailing address
Payment information (processed securely through third-party payment processors)

2.2 Device and Usage Information

When you use our website or Xogo software, we may automatically collect certain information about your device and usage patterns, including:

IP address
Browser type
Operating system
Device identifiers
Usage statistics and preferences
Referring/exit pages
Date/time stamps

2.3 Xogo Device Information

When you use a Xogo device, we may collect information about:

Device settings and configurations
Usage patterns and statistics
Connected peripherals
Software version
Error reports

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our products and services
Process transactions and send related information
Send administrative information, such as updates, security alerts, and support messages
Respond to your comments, questions, and requests
Provide customer support
Send marketing communications, if you have opted in to receive them
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues
Comply with legal obligations

4. How We Share Your Information

We may share your information in the following situations:

Service Providers: We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Protection of Rights: We may disclose your information to protect the rights, property, or safety of Bansen Labs, our customers, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Privacy Rights

6.1 Access and Control

Depending on your location, you may have certain rights regarding your personal information, such as:

The right to access the personal information we have about you
The right to request correction of inaccurate information
The right to request deletion of your information
The right to object to or restrict certain processing
The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

6.2 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

7. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Third-Party Links and Services

Our website and services may contain links to third-party websites and services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website. Cookies are small data files that are placed on your device when you visit a website, which enable us to: recognize your browser, store your preferences, and collect information about your use of our website.

We use the following types of cookies:

Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.
Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and update the "Last updated" date. Your continued use of our Services after the posting of the updated Privacy Policy constitutes your acceptance of the changes.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding your personal information, including:

The right to know what personal information we collect, use, disclose, and sell
The right to request deletion of your personal information
The right to opt-out of the sale of your personal information
The right to non-discrimination for exercising your CCPA rights